How Payment Works
This is the whole process, start to finish, exactly as an agency experiences it. The real journey is behind an email gate and a compliance check, so it is reproduced here — and at the end you can complete a genuine payment of about two dollars to see the checkout for yourself.
Who is paying whom
Travel DMC sells ground arrangements to travel agencies, not to travellers. The agency buys at net rates on its own account and resells to its customers at prices it sets itself. Every payment below comes from an agency settling its own invoice — a traveller is never billed by us.
The agency asks for a quotation
An agency sends an itinerary, dates and party size. We price it against our contracted rates and raise a proforma invoice stating exactly what it covers. A link to it goes to the agency's own registered email address.
They open the estimate
The link opens the estimate: the itinerary, what is included, and the amount due. In the live system this screen sits behind an email verification step, so only the agency the document was issued to can read it — which is why a reviewer cannot be sent the real link.
They choose how to pay
Two routes. A bank transfer in the billing currency, or payment in Indian rupees by card, UPI or netbanking. The rupee figure is converted at our published selling rate and shown in full before anything is committed.
Compliance is cleared first — this is the bulk of the process
A rupee payment for an overseas tour package carries obligations under Indian tax law, so the documents come before the money, not after. The agency works through a checklist on the payment page itself; until every item is verified by our team, the rupee route stays closed and the button will not open a checkout. Each item is listed below with what it is, who it belongs to, and how it is checked.
What is collected, and why
How each one is checked
Uploading is not clearing. Every file is reviewed by our team and marked verified or rejected with a reason, which the agency sees on the same page so they can replace it. Replacing a document that was already approved withdraws that approval automatically — the old decision described the old file, so it cannot carry over to a new one.
Documents are stored encrypted in private object storage, are never publicly addressable, and are shared only with the suppliers who must have them to deliver the service. A document the agency withdraws is removed from view but retained in the audit record, because what was submitted and withdrawn is part of the compliance file.
The rate is locked and the payment is made
At the moment of payment the exchange rate is re-quoted and held for thirty minutes, so the figure agreed is the figure charged. The agency is handed to our payment provider's hosted checkout to enter their card, UPI or netbanking details — those details are entered on the provider's own secure page and never reach us.
The payment is confirmed and reconciled
The provider notifies us the moment payment completes, and the amount is credited against the invoice at the rate that was locked. A scheduled reconciliation runs every fifteen minutes as a safety net, so a payment is recorded even if a notification is lost. Vouchers and confirmations are issued once payment has cleared.
See the checkout for yourself
Where the money goes
A payment in Indian rupees is a domestic Indian settlement, received in India by TDMC GLOBAL TRAVEL REP LLP (GSTIN 09AAXFT4187G1ZC), CS 3rd Floor, Office Number 47, Ansal Plaza, Ghaziabad, Uttar Pradesh 201010, India. It is settled to that company's Indian bank account in rupees — nothing about this route is an outward remittance.
The terms every payment is made on are on our Terms & Conditions page; refunds are covered under Refunds & Cancellations.