Refunds & Cancellations

In short

1. A refund is made to the same instrument and in the same currency as the original payment. A payment made in rupees is refunded in rupees, to the account it came from.
2. Approved refunds are initiated within seven business days. The time after that belongs to the acquiring bank or card scheme and is outside our control.
3. Cancellation and amendment charges are those set out in the booking's own confirmation. They reflect what our suppliers charge us.
4. Amounts already irrecoverably committed to suppliers are not refundable, whatever the reason for cancellation.

9. Refunds, cancellation and amendment

1. Cancellation and amendment charges are those set out in the booking's own terms and the confirmation issued with it. They reflect what suppliers charge TDMC and are not restated here, so that there is only ever one statement of them.
2. A refund is made to the same instrument and in the same currency as the original payment. A rupee payment is refunded in rupees to the originating account. Where a refund crosses currencies, it is converted at the rate prevailing on the date the refund is made, not the rate at which it was paid; the difference is neither charged to nor payable by either party.
3. Approved refunds are initiated within seven business days. The time thereafter is the acquiring bank's or card scheme's, and is outside TDMC's control.
4. Amounts already irrecoverably committed to suppliers are not refundable, whatever the reason for cancellation.

10. Disputes about a payment

1. The Agency will raise any query about an amount charged with TDMC first, quoting the proforma reference, so that it can be examined against the record.
2. Initiating a chargeback in place of that — where the underlying services have been supplied or are held confirmed against committed supplier funds — is a breach of these terms. TDMC will defend such a claim with the acceptance record, the verified compliance file and the supplier confirmations, and may recover the scheme's fees.
3. TDMC retains, for each payment: the version of these terms accepted, the rate quoted and the rate committed, the time the rate was fixed, the amount requested and the amount settled. That record is what TDMC relies on, and the Agency may ask for it at any time.

Requesting a refund

Write to [email protected] quoting the proforma reference on your invoice and the booking it relates to. We will examine the request against our record of the payment and reply with what is refundable and what has already been committed to suppliers.

The full terms these clauses come from are on our Terms & Conditions page.